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Peace of mind is non-negotiable

When you’re working with a wealth management platform, you have a right to expect robust security and regulatory compliance. Here’s how we promise peace of mind.

Authorised by the
Financial Conduct Authority

Novia Global is fully authorised and regulated by the Financial Conduct Authority for activities that include: arranging investments, holding client money and administering assets. You can have total confidence that every investment journey meets the UK’s highest standards of safety, transparency and consumer protection. Our FCA registration number is 653661.

As well as governance committees, we also operate an Investment Committee and SIPP Operator Committee to safeguard client assets – ensuring only appropriate investments are made available and our pension operates within regulatory defined rules, terms and conditions.

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Client monies are
segregated and protected

Your clients are entrusting you with their financial futures. It’s essential that their monies are properly protected. That’s why we hold all client monies in segregated accounts under separate nominee names, protected by Acknowledgement Letters signed by HSBC and Santander. This means that if something unexpected happens to Novia Global, our creditors would not have any legal right to client monies. Nor could we use them to cover Novia Global’s obligations.

All monies that are invested in funds are safeguarded by our custodian Pershing, part of BNY Mellon (The Bank of New York Mellon Corporation). Monies held in cash and waiting to be invested are held by HSBC Bank plc Jersey Branch (HSBC) and Santander Financial Services Plc – Jersey Branch. This means clients benefit from a tax-neutral, stable and secure financial centre that is internationally renowned for investing.

Under the FCA rules we execute an annual client money and asset external audit, known as CASS Audit. We have appointed PKF to undertake this function as it is a world renowned, independent, international audit firm with in-depth knowledge of CASS requirements. Audit outcomes are reported directly to the FCA and Novia Global’s ARC (Audit & Rick Committee).

Advanced platform security and 99.9% uptime

Cyber threats are always evolving – and we make sure our platform evolves with them. The Novia Global platform exists in a multi-cloud environment across both Microsoft Azure and Amazon Web Services. Being fully cloud-based means that we have no reliance on a single physical site and can failover to different regions if required. 

High levels of uptime, resilience and security have been built into the design of our cloud infrastructure – with all backups immutable and encrypted. Firewalls, access control lists and antivirus measures further secure the network. And we maintain the integrity of our security measures with regular penetration testing. The result: our platform consistently maintains 99.9% uptime.

Investor protection and asset security

When advising clients, financial intermediaries need to consider the risks to their client’s money (cash and cash deposits) and assets (eg: funds, stocks and shares).

This document considers the risks that clients face when investing through the Novia Global Wealth Management Service and how these are minimised or mitigated.

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